Frequently Asked Questions
Ordering & Customization
Please allow 2 to 3 weeks for custom orders.
Once production begins, custom pieces can't be changed or cancelled. Reach out as soon as possible if something needs adjusting.
Shipping & Delivery
We currently ship to Canada and the United States. For other shipping requests, kindly reach out to us via the Contact Us page.
Materials & Care
Keep it dry, avoid direct sunlight, skip harsh chemicals, and handle gently. Full care instructions ship with every order, where applicable. For additional information, kindly reach out to us.