Shipping Policy

This policy outlines our production and shipping process, along with important information about cancellations, delivery issues, returns, and refunds.

Where We Ship

The Artitech currently ships to addresses within Canada and the United States.

For shipping to destinations outside Canada and the United States, please contact us directly before placing your order. We will confirm whether shipping is available to your destination and provide any applicable shipping details and costs.

Production Times

Many of our products are made to order or personalized and require production time before they are ready to ship.

Unless otherwise stated on the product page, please allow approximately 1–2 weeks for production.

Production time is separate from shipping time.

Custom orders, larger quantities, and orders requiring a design proof or approval may require additional time. If there is an unexpected delay with your order, we will contact you.

If you need an order by a specific date, please contact us before placing your order so we can confirm whether we can accommodate the requested timeline.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery location, package size and weight, and the shipping service available.

Any applicable shipping charges will be shown before you complete your purchase.

For destinations outside Canada and the United States, please contact us directly for shipping availability and pricing.

Delivery

Once your order has been completed and shipped, you will receive a shipping confirmation by email.

Where tracking is available, your shipping confirmation will include tracking information.

Delivery times vary depending on the location.

Any delivery timeframe provided by The Artitech or displayed at checkout is an estimate unless specifically confirmed otherwise.

Delays may occasionally occur due to weather, carrier disruptions, customs processing, peak shipping periods, or other circumstances outside our control.

Tracking

Where tracking is included with your shipment, tracking information will be provided once your order has been dispatched.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

If your tracking has not updated for an extended period or you believe there may be an issue with your shipment, please contact us.

Shipping Addresses

Please review your shipping address carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, please contact us as soon as possible. If your order has not yet shipped, we will make reasonable efforts to update the address.

Once an order has been handed to the carrier, we cannot guarantee that the delivery address can be changed.

If an order is returned to us because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply to have the order shipped again.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have not yet entered production may be eligible for cancellation.

Once production has started on a personalized, custom, or made-to-order product, the order generally cannot be cancelled.

If a cancellation is approved before production begins, the applicable refund will be issued to the original payment method.

Personalized and Custom Orders

Personalized and custom products are made specifically for you and are therefore final sale.

They cannot be returned or exchanged due to:

• A change of mind
• Incorrect names, wording, dates, or other personalization details provided by the customer
• A preference for a different colour, size, wording, or design after production
• Minor variations that are normal for the material or production process

Please review all personalization details carefully before submitting your order or approving a design proof.

If we have made an error, or your item arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us so we can review the issue.

Non-Personalized Products

Unless otherwise stated on the product page, non-personalized products are also considered final sale.

If there is an issue with the product you receive, please contact us and we will review the situation.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible after delivery.

To help us review the issue, we may ask for:

• Your order number
• Photographs of the item
• Photographs of the packaging
• A brief description of the issue

Please keep the item and its original packaging until we have reviewed the matter.

Depending on the circumstances, the resolution may include a repair, replacement, store credit, partial refund, or full refund.

Material and Production Variations

Some variation is expected in products made from natural materials or through engraving, cutting, printing, painting, and other production processes.

This may include differences in:

• Wood grain and colour
• Texture
• Knots or natural markings
• Engraving
• Paint or finish
• Material appearance
• Minor dimensions

These variations are not considered defects where they do not materially affect the intended use or overall design of the product.

Colours may also appear slightly different in person due to lighting, photography, screen settings, and differences between devices.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If the tracking shows a significant delay, has not updated for an extended period, or indicates that the shipment may be lost, please contact us. We will assist in reviewing the shipment with the carrier where possible.

If a shipment is confirmed lost, we will review the circumstances and determine the appropriate resolution.

Customs, Duties, and Import Charges

Orders shipped outside Canada may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country or shipping carrier.

These charges are separate from the product price and shipping charges paid to The Artitech unless specifically stated otherwise at checkout or when your shipping arrangement is confirmed.

Any applicable import charges are determined by the relevant customs authority, carrier, or other agency and may vary depending on the destination, shipment value, product, and country of origin.

Unless otherwise stated, the recipient is responsible for any applicable customs duties, taxes, tariffs, brokerage fees, or other import-related charges.

The Artitech cannot determine in advance whether additional charges will apply or what those charges may be.

Refused or Unclaimed Shipments

If a shipment is refused, left unclaimed, or returned to us because applicable customs or delivery charges were not paid, any refund or reshipment will be reviewed based on the circumstances of the order.

This may include consideration of:

• Whether the product was personalized or custom made
• Original shipping costs
• Return shipping costs
• Customs or carrier fees
• The condition of the returned item

Personalized and custom products remain final sale unless there is a defect, damage, error, or other issue for which The Artitech is responsible.

Refunds

Where a refund is approved, it will generally be issued to the original payment method.

Once a refund has been issued by The Artitech, the time it takes to appear on your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable unless the refund is being provided because of an error or issue for which The Artitech is responsible.

Contact Us

If you have questions about shipping or need help with an existing order, please contact us through our website or by email.

The Artitech
Website: the-artitech.com
Email: info@the-artitech.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.