Privacy Policy

This Privacy Policy explains what information The Artitech collects, how we use it, how it may be shared, and the choices available to you regarding your personal information.

Information We Collect

The information we collect depends on how you interact with The Artitech.

Information You Provide

When you contact us through our website or submit an inquiry, we may collect:

• Your name
• Your email address
• Your phone number, if provided
• The information included in your message or inquiry
• Any information you provide in connection with a custom or personalized order

Order and Transaction Information

When you place an order, we collect the information required to process and fulfill it. This may include:

• Your name
• Your email address
• Your phone number
• Your billing and shipping address
• Products ordered and quantities
• Personalization or customization details
• Order status and fulfilment information
• Payment status
• Payment transaction or reference information provided by our payment processor
• Shipping destination and country for applicable shipping and tax calculations

Payment card information is processed through Stripe. The Artitech does not store your full credit or debit card number on our servers.

For certain custom or invoiced orders, payment may instead be made by Interac e-Transfer through your financial institution.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically. This can include:

• Your IP address
• Browser and device information
• Pages visited
• Date and time of your visit
• Referring pages or websites
• General website activity and interactions

We use this information to operate, secure, maintain, and improve our website and to understand how visitors use it.

How We Use Your Information

We may use your personal information to:

• Process and fulfill orders
• Create and manage your order
• Complete personalized or custom products
• Process payments and confirm payment status
• Send order confirmations and fulfilment updates
• Arrange shipping or delivery
• Respond to questions, inquiries, or custom-order requests
• Provide customer service
• Resolve issues relating to an order
• Maintain transaction and business records
• Meet legal, tax, accounting, and regulatory requirements
• Protect our website and business from fraud, misuse, or security threats
• Understand and improve how our website is used

We do not sell or rent your personal information.

We do not currently send promotional marketing emails unless you have chosen to receive them.

If we introduce an email newsletter or other promotional mailing list in the future, customers will be given the opportunity to choose whether they would like to receive those communications.

Consent

We collect, use, and disclose personal information only for purposes that are reasonably necessary to operate our business and provide our products and services.

When you provide personal information to place an order, submit an inquiry, request a custom product, or otherwise interact with The Artitech, we may use that information for the purpose for which it was provided and other related purposes described in this Privacy Policy.

Where required, we will request additional consent before using your personal information for a new purpose.

You may withdraw your consent where permitted by law. Depending on the information involved, withdrawing consent may affect our ability to provide certain products or services to you.

How We Share Your Information

We share personal information only where reasonably necessary to operate our business, complete an order, provide a service, or meet a legal requirement.

This may include the following service providers.

Stripe

We use Stripe to process online payments.

Payment information is submitted through Stripe's payment services and is subject to Stripe's own privacy and security practices. The Artitech receives information such as payment status and transaction references that allow us to confirm and manage your order.

Interac e-Transfer

For certain custom or invoiced orders, we may accept payment through Interac e-Transfer.

These payments are initiated through your financial institution and may involve Interac and participating financial institutions. The Artitech receives the information necessary to identify and reconcile the payment with your order or invoice.

Shipping and Delivery Providers

When required to deliver an order, we may provide the shipping or delivery provider with information needed to complete the delivery. This may include:

• Your name
• Shipping address
• Phone number
• Email address
• Information relevant to the delivery

The information provided is limited to what is reasonably required to complete the shipment or delivery.

Website Hosting

Our website and its databases are maintained using third-party hosting infrastructure.

Our hosting provider may process or store information as technically necessary to host, maintain, secure, or support the website.

Email Services

We use third-party email service providers to send and receive email associated with our domain, including transactional communications such as order confirmations and fulfilment updates, and to respond to customer inquiries.

We do not currently use a third-party email marketing platform to send promotional mailing lists.

Professional and Legal Services

Where reasonably necessary, information may also be provided to professional service providers such as accountants, bookkeepers, legal advisers, insurers, or other advisers assisting with the operation of our business.

We may also disclose information where required or permitted by law, including in response to a valid legal request or where reasonably necessary to protect the rights, property, or security of The Artitech, our customers, or others.

Analytics and Cookies

We use website analytics tools to understand how visitors interact with our website and to help us improve its performance and usability.

Umami

We use Umami for general website analytics, including page views, traffic patterns, and website usage.

Our standard Umami analytics do not use cookies or collect personally identifiable information.

Microsoft Clarity

We use Microsoft Clarity to understand how visitors interact with our website, including activity such as clicks, scrolling, navigation, and page interactions.

Clarity may use cookies and similar technologies for analytics purposes.

Information collected through Clarity is processed in accordance with Microsoft's own privacy practices.

We use this information to improve our website and do not use Clarity to intentionally identify individual visitors.

Where consent is required for cookies or similar technologies, we will provide appropriate consent controls.

Cookies

Cookies are small files that may be placed on your device when you visit a website.

Some cookies may be necessary for the website to function properly, while others may be used for analytics or to understand website usage.

You can control or remove cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

Where required, you may also be provided with options on our website to manage your cookie preferences.

International Processing

Some of the service providers we use may process or store information outside Canada.

As a result, personal information processed by those providers may be subject to the laws of the country or jurisdiction in which it is processed or stored, including lawful access by courts, government authorities, or law enforcement agencies in that jurisdiction.

We take reasonable steps to use service providers that maintain appropriate privacy and security practices.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legal, accounting, tax, security, or business purposes.

Order and transaction records may be retained after an order has been completed where necessary to:

• Maintain accounting and tax records
• Handle disputes or customer service matters
• Maintain appropriate business records
• Prevent fraud or misuse
• Meet legal or regulatory requirements

Contact form messages and inquiries are retained for as long as reasonably necessary to respond to the inquiry and maintain any related business records.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, use, alteration, disclosure, or loss.

These measures may include:

• Encrypted website connections using HTTPS
• Password protection
• Secure password hashing
• Restricted access to administrative systems
• Appropriate security measures for website and database access
• Use of established payment processors rather than storing full payment card information ourselves

No website, server, or electronic storage system can be guaranteed to be completely secure. We take reasonable measures to protect the personal information under our control.

Your Privacy Rights

Depending on the circumstances and applicable privacy law, you may request:

• Access to personal information we hold about you
• Information about how your personal information has been used or disclosed
• Correction of personal information that is inaccurate or incomplete
• Withdrawal of consent where applicable
• Deletion of personal information where appropriate

Certain information may need to be retained even after a deletion request, including information required for legal, accounting, tax, fraud-prevention, dispute-resolution, or other legitimate business purposes.

We may need to verify your identity before responding to a request involving your personal information.

Privacy Contact

The Artitech is responsible for personal information under its control.

If you have a question about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your information has been handled, please contact us through our website or by email.

The Artitech
Website: the-artitech.com
Email: info@the-artitech.com

We will review and respond to privacy-related requests in accordance with applicable privacy law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, service providers, or legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page and the "Last Updated" date will be revised.